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Hollington SurgeryBlue Line LaneAshfordKent, TN24 8UNTel: 01233 622361
JUNE 2020 - DURING THE CORONA VIRUS OUTBREAK WE ARE TRYING TO OPERATE AS NEAR NORMAL SERVICE AS POSSIBLE, HOWEVER WE WILL BE MANAGING MOST CASES REMOTELY BY TELEPHONE, TEXT MESSAGING OR E-CONSULT RATHER THAN SEEING FACE TO FACE. DO NOT UNDER ANY CIRCUMSTANCES PRESENT AT THE SURGERY IF YOU HAVE A FEVER OR COUGH. YOU WILL NEED TO FOLLOW THE PUBLIC HEALTH SELF/HOUSEHOLD ISOLATION RULES
These are scheduled consultation slots during normal surgery hours. The benefits are that you will normally have a selection of times and dates, a full consultation and will be seen promptly. The benefits to the practice are that we can schedule the doctor’s and other medical staff’s time effectively and retrieve any test results in advance. Please note that our receptionists may ask for details of your condition to assist the medical staff when arranging an appointment. All such information is in complete confidence. Patients are expected to keep their appointments.
Emergency appointments are for urgent problems that cannot be left for 24 hours or more.
There are always some appointments reserved for SAME DAY EMERGENCIES and we request that you honour this arrangement and accept a routine appointment if your needs are not urgent.
If you just need advice, or are unsure whether you need a full consultation, we also offer a telephone consultation with the Doctor. The receptionist will take a telephone number where the Doctor can ring you back, normally the same day. If the doctor needs to see you after the telephone consultation, you will then be given a normal or emergency appointment.
Pre-bookable evening telephone appointments are available after 6.30pm. Please ask the receptionist for more information.
We would like your opinion on our additional appointments and how they could be improved. Please click the link below to complete a very short survey.
Regretfully, if you arrive late for any appointment, we may not be able to fit you in and will have to re-book you for another day. Exceptionally and at the discretion of the Doctor/Nurse or Practice Manager, emergency appointments may be re-scheduled for later that same day. In addition, if you continuously fail to attend appointments without reasonable explanation, we reserve the right to remove you from the patient register.
You have the right to have a relative, friend or member of staff present during a consultation. Please do not hesitate to ask the receptionist if you wish a member of staff to accompany you.
Home visits are made at the discretion of the doctor. Please do not ask the doctor to visit unless the patient is genuinely TOO ILL to come to the surgery. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, please inform the receptionist on arrival.
Please contact the surgery as early as possible if you think a visit may be required.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Results can be given over the telephone to the patient concerned or to the parents of minors, if appropriate. Please telephone after 1pm.
Improved access appointments
From 1st October 2018, evening, weekend and bank holiday appointments will be available with a range of Primary Care health professionals in Ashford.
This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.
These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.
Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.
Anyone needing to make an appointment should contact their GP practice in the first instance.
Trained reception staff will know when appointments are available and with which healthcare professional. They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford. Patients should advise the receptionist if they particularly want an evening or weekend appointment.
Please note, these extra appointments will be available for pre-booked care. It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.
We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on email@example.com
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