Noticeboard

Due to the coronavirus outbreak, how we contact you will be different at the moment.  This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.  Face to face appointments are available, but you will be asked to discuss your conditions over the phone or online first to assess what is most appropriate for you and to keep staff and patients safe.

Please DO NOT come to the surgery unless you have an appointment

For further information on the new national restrictions please see the www.gov.uk website and following the link here for information for high risk patients.

Unfortunately, as a practice, we cannot issue letters to exempt patients from work or school due to COVID19

Appointments

Routine Appointments

These are scheduled consultation slots during normal surgery hours.  The benefits are that you will normally have a selection of times and dates, a full consultation and will be seen promptly.  The benefits to the practice are that we can schedule the doctor’s and other medical staff’s time effectively and retrieve any test results in advance.  Please note that our receptionists may ask for details of your condition to assist the medical staff when arranging an appointment.  All such information is in complete confidence. Patients are expected to keep their appointments.

Emergency Appointments

Emergency appointments are for urgent problems that cannot be left for 24 hours or more.

There are always some appointments reserved for SAME DAY EMERGENCIES and we request that you honour this arrangement and accept a routine appointment if your needs are not urgent.

Telephone Triage

If you just need advice, or are unsure whether you need a full consultation, we also offer a telephone consultation with the Doctor.  The receptionist will take a telephone number where the Doctor can ring you back, normally the same day.  If the doctor needs to see you after the telephone consultation, you will then be given a normal or emergency appointment.

Improving access

Pre-bookable evening telephone appointments are available after 6.30pm.  Please ask the receptionist for more information.

We would like your opinion on our additional appointments and how they could be improved.  Please click the link below to complete a very short survey. 

https://www.surveymonkey.co.uk/r/HM23595

Late Attendance

Regretfully, if you arrive late for any appointment, we may not be able to fit you in and will have to re-book you for another day.  Exceptionally and at the discretion of the Doctor/Nurse or Practice Manager, emergency appointments may be re-scheduled for later that same day.  In addition, if you continuously fail to attend appointments without reasonable explanation, we reserve the right to remove you from the patient register.

Chaperones

You have the right to have a relative, friend or member of staff present during a consultation.  Please do not hesitate to ask the receptionist if you wish a member of staff to accompany you.

 
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