Noticeboard

Due to the coronavirus outbreak, how we contact you will be different at the moment.  This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.  Face to face appointments are available, but you will be asked to discuss your conditions over the phone or online first to assess what is most appropriate for you and to keep staff and patients safe.

Please DO NOT come to the surgery unless you have an appointment

For further information on the new national restrictions please see the www.gov.uk website and following the link here for information for high risk patients.

Unfortunately, as a practice, we cannot issue letters to exempt patients from work or school due to COVID19

Urgent Treatment Centre

Urgent Treatment Centre opens in Ashford 

 

Urgent Treatment Centres are GP-led, open 24 hours a day – at the main hospitals in Ashford, Canterbury and Margate, 7 days a week including Bank Holidays. They offer appointments that can be booked through 111 or through a GP referral, and are equipped to diagnose and deal with many of the most common urgent conditions that people might otherwise have attended A&E for.

 

The local NHS team has set up the Urgent Treatment Centre (UTC) based within the William Harvey Hospital in Ashford.  The service is supported by local GP practices, IC24 (who provide the Out of Hours service) and staff at East Kent Hospitals University NHS Foundation Trust.

 

The service is located at the William Harvey Hospital and it is open 24 hours a day, 7 days a week.

 

The service can help you with:

 

Examples of the types of injuries or illness suitable for a UTC include:

 

Strains and sprains                             Skin infections and rashes

Eye problems                                      Coughs and colds

Feverish illness in adult’s                    Feverish illness in children

Abdominal pain                                   Vomiting and diarrhoea

Emergency contraception                  Suspected broken limbs

Minor head injuries                              Cuts and grazes

Bites and stings                                   Minor scalds and burns

Ear and throat infections

 

The benefits for patients are?

 

  • Preventing long waits in Accident and Emergency Departments
  • Patients receive the right care from the right clinician, improving patient care and reducing pressure at A&E
  • So the Emergency Department(ED) is able to focus on patients who are acutely unwell with potentially life threatening injuries or illnesses  

How is this different to the current service in Ashford?

 

The national standards guidance means there is more consistent care, and improved access for everyone; offering help with both minor injury and illness and making best use of our local GPs, and NHS staff to support patients.

 

As a result the previous minor injury service (MIU) delivered by some practices along with the rural weekend service (Hamstreet, Tenterden, Woodchurch and Charing) will no longer be provided from 31 October 2020.

 

You can still call your GP during working hours for advice. Your practice may direct you to the UTC for support.

 

If you are not sure who to contact the best thing is to call NHS 111 so they can assess you and make sure you are cared for by the right service.

 

 

Keeping services COVID secure means

 

Patients who ‘walk-in’ without an appointment will have a clinical assessment conducted within 15 minutes of arrival. After initial assessment patients may be:

    • Seen if they urgently need to be
    • asked to come back at an appointment time to help the UTC observe social distancing guidelines and keep patients and staff safe
  • redirected to a more appropriate service

 

 

Where are the Urgent Treatment centres across East Kent?

 

Area

Site

Opening Hours

Ashford

William Harvey Hospital

24 hours

Margate

Queen Elizabeth the Queen Mother Hospital

24 hours

Canterbury

Kent and Canterbury Hospital

24 hours

Folkestone

Royal Victoria Hospital

8 -8pm

Dover

Buckland Hospital

8 -8pm

Deal

Victoria Memorial Hospital

8 -8pm

Herne Bay

Queen Victoria Memorial Hospital

8 -8pm

Faversham

Faversham Medical Practice

8 -8pm

Whitstable

Estuary View Medical Centre

8 -8pm

 

 

 

Where can I direct any queries?

  • Queries regarding the service change to be directed to Kent & Medway CCG: kmccg.ek.urgentandemergencycareteam@nhs.net                      
  • Patient care queries: Please contact your practice in the first instance as they will have your clinical details to hand to help.



 
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